New Zealand Orders
- Shipping with: We use gosweetspot.com for all New Zealand orders, usually with NZ Post as the courier.
- Delivery Time: Expect your order within 2-4 working days, depending on your area. Rural addresses might face delays, so if your order hasn’t arrived within 5 days, do let us know.
Shipping Cost:
- Free Shipping for orders over $150 NZ-wide
- Metro - $10
- Rural - $15
Rural and metro shipping is based on your post code and decided by NZ Post.
International Orders
- Int’l Shipping: We do ship internationally, but you need to reach out to us first. Use our contact form for info and rates.
- Customs and Duties: If you’re ordering from outside New Zealand, you might have to pay customs or duties. These charges are your responsibility and not included in our shipping rates.
Specifics to Keep in Mind:
- Oversized Items: We can't ship big items like plants and cushions to the South Island due to shipping costs and restrictions.
- No PO Boxes: We need a physical address, as we’re unable to deliver to PO BOX addresses.
Delivery Tips:
- Delivery Instructions: Feel free to add specific delivery instructions, or maybe have it sent to your workplace where someone can sign for it.
- Safety First: We suggest not to instruct the courier to leave your parcel unattended.
Preorder Items:
- Shipping Together: Got a preorder item in your order? We'll wait for it and ship your whole order together.
- If you’d like your in-stock items delivered first, please checkout your pre-order items separately.
Notifications and Tracking:
- Stay Updated: Once shipped, we’ll email you the tracking number. Check your junk or spam box just in case.
- Your Role: Keep an eye on your parcel's journey, but if there’s an issue, we’re here to help.
Order Processing Time:
- When We Ship: Orders placed on weekends or public holidays are shipped the next working day.
Failed Delivery Attempts:
- Return Costs: If an order comes back to us because delivery didn't succeed, we can’t cover those shipping costs. Sending it again will be at your expense.
Returns & Refunds
Not Happy with Your Purchase?
- Returns/Exchanges: You’ve got 14 days from when your order arrives to return or exchange, as long as everything’s still in new condition with tags on.
- Starting a Return: Email us at hello@gatheredcollab.co.nz, and we’ll guide you on what to do next.
- For Sale Items: These are final sales and can’t be returned or exchanged.
Costs and Timeframes:
- Postage Costs: Original shipping fees aren’t refundable, and you’ll need to cover the return postage unless the item's faulty.
- Late Returns: Sorry, but we can’t accept returns or exchanges after 14 days.
- Using Track and Trace: We recommend sending your return with a tracking option, as we’re not responsible for lost returns.
Need Help or Have Questions?
Order Enquiries
If you have any questions regarding your order before we hand it over to the courier, please reach out to us at hello@gatheredcollab.co.nz or fill out this contact form.
Shipping Enquiries
If you’d like to track your delivery or have courier-related questions, please reach out directly to NZ Post.
