• Shipping with: We use gosweetspot.com for all New Zealand orders, usually with NZ Post as the courier.
• Delivery Time: Expect your order within 2-4 working days, depending on your area. Rural addresses might face delays, so if your order hasn’t arrived within 5 days, do let us know.

Shipping Cost:

• Free Shipping for orders over $150 NZ-wide
• Metro - $10
• Rural - $15

Rural and metro shipping is based on your post code and decided by NZ Post.

• We do ship internationally, but you need to reach out to us first. Use our contact form for info and rates.
• Customs and Duties: If you’re ordering from outside New Zealand, you might have to pay customs or duties. These charges are your responsibility and not included in our shipping rates.

• Shipping Together: Got a pre-order item in your order? We'll wait for it and ship your whole order together.
• If you’d like your in-stock items delivered first, please checkout your pre-order items separately.

• No PO Boxes: We need a physical address, as we’re unable to deliver to PO BOX addresses.

• Delivery Instructions: Feel free to add specific delivery instructions, or maybe have it sent to your workplace where someone can sign for it.
• Safety First: We suggest not to instruct the courier to leave your parcel unattended.
• PO Boxes: We do not ship to PO Boxes and need a physical address to complete your order.
• When We Ship: Orders placed on weekends or public holidays are shipped the next working day.
• Return Costs: If an order comes back to us because delivery didn't succeed, we can’t cover those shipping costs. Sending it again will be at your expense.

• Returns/Exchanges: You’ve got 14 days from when your order arrives to return or exchange, as long as everything’s still in new condition with tags on.
• Starting a Return: Email us at hello@gatheredcollab.co.nz, and we’ll guide you on what to do next.
• For Sale Items: These are final sales and can’t be returned or exchanged.

• Postage Costs: Original shipping fees aren’t refundable, and you’ll need to cover the return postage unless the item's faulty.
• Late Returns: Sorry, but we can’t accept returns or exchanges after 14 days.
• Using Track and Trace: We recommend sending your return with a tracking option, as we’re not responsible for lost returns.

If you’d like to track your delivery or have courier-related questions, please reach out directly to NZ Post.