New Zealand Orders
- Shipping with: We use gosweetspot.com for all New Zealand orders, usually withย NZ Postย as the courier.
- Delivery Time: Expect your order within 2-4 working days, depending on your area. Rural addresses might face delays, so if your order hasnโt arrived within 5 days, do let us know.
Shipping Cost:
- Free Shipping for orders over $150 NZ-wide
- Metro - $10
- Rural - $15
Rural and metro shipping is based on your post code andย decided by NZ Post.
International Orders
- Intโl Shipping: We do ship internationally, but you need to reach out to us first. Useย our contact formย for info and rates.
- Customs and Duties: If youโre ordering from outside New Zealand, you might have to pay customs or duties. These charges are your responsibility and not included in our shipping rates.
Specifics to Keep in Mind:
- Oversized Items: We can't ship big items like plants and cushions to the South Island due to shipping costs and restrictions.
- No PO Boxes: We need a physical address, as weโre unable to deliver to PO BOX addresses.
Delivery Tips:
- Delivery Instructions: Feel free to add specific delivery instructions, or maybe have it sent to your workplace where someone can sign for it.
- Safety First: We suggest not to instruct the courier to leave your parcel unattended.
Preorder Items:
- Shipping Together: Got a preorder item in your order? We'll wait for it and ship your whole order together.
- If youโd like your in-stock items delivered first, please checkout your pre-order items separately.
Notifications and Tracking:
- Stay Updated: Once shipped, weโll email you the tracking number. Check your junk or spam box just in case.
- Your Role: Keep an eye on your parcel's journey, but if thereโs an issue, weโre here to help.
Order Processing Time:
- When We Ship: Orders placed on weekends or public holidays are shipped the next working day.
Failed Delivery Attempts:
- Return Costs: If an order comes back to us because delivery didn't succeed, we canโt cover those shipping costs. Sending it again will be at your expense.
Returns & Refunds
Not Happy with Your Purchase?
- Returns/Exchanges: Youโve got 14 days from when your order arrives to return or exchange, as long as everythingโs still in new condition with tags on.
- Starting a Return: Email us atย hello@gatheredcollab.co.nz, and weโll guide you on what to do next.
- For Sale Items: These are final sales and canโt be returned or exchanged.
Costs and Timeframes:
- Postage Costs: Original shipping fees arenโt refundable, and youโll need to cover the return postage unless the item's faulty.
- Late Returns: Sorry, but we canโt accept returns or exchanges after 14 days.
- Using Track and Trace: We recommend sending your return with a tracking option, as weโre not responsible for lost returns.
Need Help or Have Questions?
Order Enquiries
If you have any questions regarding your order before we hand it over to the courier, please reach out to us atย hello@gatheredcollab.co.nzย or fill outย this contact form.
Shipping Enquiries
If youโd like to track your delivery or have courier-related questions, please reach out directly to NZ Post.