Shipping & Returns
Shipping
All New Zealand orders are currently shipped with gosweetspot.com, the courier will be decided upon shipping but generally Post Haste is used.
Orders are generally delivered within 2 working days of being shipped, delays may apply to rural addresses. If you do not receive your order within 5 days of being shipped please contact us.
Rural addresses are charged an extra fee, this is reflective of the rural charges which are charged by the courier companies.
Our shipping rates are as follows:
- $10 Nationwide standard shipping
- If your order includes a plant the shipping is $15
- $15 Nationwide rural shipping
- If your order includes a plant the shipping is $21
Please ensure you include special delivery notes for your parcel or we advise delivering to a work address where the parcel can be signed for.
We highly advise not instructing the courier to leave your goods unattended for your safety.
We are not able to post to PO BOX addresses please provide a non PO BOX address.
If you have purchased a preorder item we will wait for it to arrive to ship your whole order together.
Once your order has been shipped, you will receive an email notification with a tracking number, please check your junk or spam box for our emails.
Orders placed on the weekend or on a public holiday will be posted on the next available working day.
It is the customers responsibility to track the movement of your order but if for some reason you do have any problems please email us and we will assist you the best we can.
If items are returned to Gathered Co. due to a failed attempted delivery Gathered Co. will not be able to reimburse shipping costs. It is at the customers expense and the customer’s responsibility to follow any tracking updates on their parcel as provided via the tracking email.
International shipping by application - please make contact via our contact form.
Returns & Refunds
If you are unhappy with your purchase in any way, it can be returned or exchanged within 14 days provided that it is as new and in saleable condition with all tags still attached.
Please advise us upon receiving your purchase if you wish to make an exchange or return via email to hello@gatheredcollab.co.nz.
All sale items are a final sale and are strictly non-returnable.
Please note that postage costs will not be refunded or return postage incurred by Gathered co. unless the item is faulty.
Returns & exchanges received outside the above time frames will not be accepted.
We recommend if returning items that you send them back with a track and trace number to ensure it doesn’t get lost in the mail.
Gathered co. will not be held liable for any returns that do not reach our store.